Hear what actual customers have to say about The Flooring Gallery! For the most current customer reviews by store location click a button below.
See Our Hurstbourne Parkway Store Reviews
See Our Plantside Drive Store Reviews
See Our Lexington Store Reviews
Great Sales and Installation experience. We would recommend them to others.
Install guys are Great!! Professional & Nice.
Two different installations with The Flooring Gallery. The same sales person was excellent both times and install crews were very friendly and stayed busy to get the job completed.
Our Installer gave us excellent service. He is an asset to your company.
I did not know the installers name, but was very nice and careful! Sales experience was excellent too.
Install crew were very professional and did a n awesome job. Definitely will recommend them.
Sales staff, Excellent job explaining the product, maintenance, and overall shopping experience was great! Install crew had great workmanship and attitudes.
Excellent across the board!
The Sales and install crew both did Excellent in all areas. I would pass The Flooring Gallery name along to others.
We had a great experience with everyone. Very happy withy everthing they did for us!
Our Installer was very goo. Very Quick and Efficient. I would recommend and purchase again!!
Very Professional, Knowledgable & personal. Sales and install crew both easy to work with. Thank you for a job well done!
Very good job. I would Recommend and Purchase from The Flooring Gallery again.
Awesome Job both Sales Team and Installation Team!!
The Flooring Gallery provided an excellent overall shopping experience. Installers were very professional, fast and neat. I would purchase from The Flooring Gallery again!
The Flooring Gallery provided an overall excellent shopping experience. Salesperson had excellent knowledge of product and maintenance and was very courteous and helpful in assisting me. Installation of my new floor showed quality workmanship and timeliness in installation. I would recommend The Flooring Gallery to others and would personally purchase from them again.
The Flooring Gallery provided an excellent shopping experience with professional sales staff who were courteous and knowledgeable. My installation went smoothly and on time. I felt taken care of.
My shopping experience at The Flooring Gallery was excellent! I've never seen an installation crew work harder, and with superb quality work, too!!! I would recommend The Flooring Gallery to others and will purchase from them again in the future.
Excellent shopping experience. Very pleased with the salesperson's expertise and installation. Will recommend The Flooring Gallery to others and will purchase from The Flooring Gallery again in the future.
We were overly pleased with our salesperson. Excellent overall shopping experience. Our installers did an excellent job! We will purchase again and tell others about the great job The Flooring Gallery did.
Professional and knowledgeable salesperson who was courteous and helpful. The installers were so polite and professional - a great job all around. I will tell others about The Flooring Gallery and will return to purchase again in the future.
January 15, 2010
RE: Customer Satisfaction Reply
To Whom It May Concern:
My husband and I recently had your company install hardwood floors in our home. The installer left a card for us to complete regarding our satisfaction with sales and installation. After reviewing the questions on the card, I decided to sit down and write a letter. Our responses could never express our satisfaction with the members of your staff.
Kay was the sales representative who assisted me with choosing my hardwood floors. She was extremely knowledgeable about the different types and brands of flooring and provided options within our budget. When a date was set for installation, she provided me with information about removing fixtures and other very helpful hings. I can't give Kay enough compliments. She is remarkable.
Your installers arrived at the designated time and were very courteous, polite and hardworking. They completed a job in two days that was supposed to take three. I believe the second day they skipped lunch so they could finish the job that day. And my floors look beautiful! These young men did an awesome job.
In the many years I have purchased windows, homes, appliances and carpeting, my experience with your company has been the best. From the moment I walked into your showroom looking for a salesperson until the installers walked out my door after finishing the floors, the experience was positive. My experience was so positive that I am going to purchase draperies and slipcovers from your company in a few weeks. I will recommend your staff to anyone I know who is looking for floor covering.
Thank you and members of your staff for a job "extremely" well done!
Art & Debbie
Thanks for a great job! I would purchase and recommend The Flooring Gallery.
My husband and I recently remodeled our entire home. We needed several different flooring materials for different areas of our home. It was a completely overwhelming process until we were told by an interior designer friend to go to The Flooring Gallery. We worked primarily with Jennifer who was so knowledgeable about all of the products that were on the market. More importantly, she was incredibly patient with us and was just as concerned as we were that we choose the right flooring. I have since recommended her to EVERYONE that I know who asks me where we got our floors! I would not go anywhere else, and we LOVE our floors!!
Just wanted to take yet another opportunity to thank you & Brian for such great service on my floor purchase and installation. The unbelievable attention you gave me in helping me through the selection process, budget restraints and scheduling my installation was very personalized. I felt like royalty. The customer service was beyond belief.
I bet you wish you could clone my installers. The were great and seemed to read each other's minds through the installation. It seemed one could merely think what they needed and the other was on it...so fluid in the way they worked together. They were very neat and kept the mess gathered and put away as they went along. You, Brian and my installers totally impressed me and I thank you for how great I was treated.
P.S. Jennifer, I got your thank you card. I have NEVER received a thank you card from anyone I've done business with. That was my first...and such a nice touch.
I wanted to commend you and The Flooring Gallery for the impeccable service I received. Initially, I chose you because I was referred by someone who said I would not be able to beat your competitive prices. I am so glad I listened because to me your service far exceeded the pricing. Worried that I would pick the wrong laminate for my home, I became excited to know how much experience you had in flooring (not to mention you extensive client list with businesses). I appreciate you taking the time to come out and personally measure my areas and recommend the perfect samples of laminate to compliment my ceramic tile in the foyer. Everyone loves my new flooring. I have no one but you and The Flooring Gallery to thank.
We just had our home built & used The Flooring Gallery for all of our flooring needs. We have been very pleased with the service, the attention to detail & the quality of the products. Amy was our salesperson & she has always been helpful & quick to respond to any questions or concerns we might have. Her knowledge of the products offered is very impressive.
We would not hesitate to recommend The Flooring Gallery to anyone who is in need of flooring.
I used The Flooring Gallery for my laminate and carpet purchases and to say that I was pleased is an understatement. I shopped around before deciding on a laminate and was very happy with your pricing. From the wide variety of products you have to the knowledge of your sales staff I will highly recommend The Flooring Gallery to all of my friends, family and anyone that I hear needs flooring.
I recently built a new home in Southern Indiana. I was given phone numbers to the contractors that I needed to meet with to make selections. It is an overwhelming process to me but once I met Amy Bailey at The Flooring Gallery my mind was instantly at east. The flooring was by far the easiest to pick out. She had everything laid out & the selection process was very painless. The flooring that was installed looked beautiful & performs just as it was explained to me. I would recommend Amy at The Flooring Gallery to anyone who is in need of flooring. I will definitely be a repeat customer.
I am very pleased with The Flooring Gallery! They have a vast array of products to choose from and very competitive pricing. The personal customer service is irreplaceable. I frequently refer The Flooring Gallery out to other people looking for new flooring.
We at TradePro have been very honored to have The Flooring Gallery as part of our network. You always go above and beyond to meet our time guidelines and our clients' needs. We appreciate you and all of your good work.
Regional Claims Manager
I wanted to thank you all for my amazing new carpet! You all helped make the process very easy and enjoyable. We were very impressed with the selection, service and price - we couldn't be more satisfied - it's perfect (even the pups love it!)
We have built 5 homes and several remodels. Best carpet purchase/installation EVER!!! Thank you!!!
Both Diane and Ricky were fantastic - couldn't have asked for better service.
I wanted to take some time to write regarding my recent experience at your store. I work in a highly customer service oriented position and am constantly going to training sessions on how to provide the best service to our customers. My company could learn a lot from your company!
I have been absolutely delighted with the service that I received from Ms. Fleming. I contacted her regarding a purchase of new carpeting for part of my home that I had built approximately 10 years earlier. I could not locate any of my paperwork from the builder to match up the carpeting. Not only did Kay locate the paperwork, but she called me back in 15 minutes of my initial call. She had all of the measurements, color, style, etc. so I did not have to worry if the new carpet would match the rest of the carpeting in my home. Ms. Fleming's positive attitude and willingness to help me made the decision to purchase with your company an absolute "no brainer". I did not even try to locate the carpeting at another store to compare pricing! The way that I looked at it was...if this was the way that I was being treated at the beginning of my purchase, I had no reason to doubt that the remainder of my experience would be any different. It was not. The installation crew arrived on time, did their job extremely well and left me with a product that I am absolutely thrilled with!
My parents are going to be renovating their home soon and I will be helping them with the decorating. My positive experience with your store will certainly play a role in where they purchase all of their flooring needs in the future.
Excellent service and installation.
Overall great experience with Sales and Installation. We will recommend/use again :)
Professional and kind throughout.
Carpet installers were very professional and would highly recommend them to anyone.
Excellent service from everyone.
Thanks for everything! Great service from all.
Jason worked for perfection!
Everyone at The Flooring Gallery was very friendly and knowledgeable! We would definitely use them again!
The installers were very polite, focused and skilled at their job from start to finish. We were very impressed and would recommend to everyone. Every excellent check mark was well deserved.
Thank you all!
The installers were courteous, timely, professions and left all areas clean and neat. The salesperson was warm, friendly and informative. I will purchase from the again and I will recommend to others.
The salesperson was great. The installers explained everything they were doing. Very professional. I will recommend The Flooring Gallery to others and I will purchase from them again.
Good Job. I will recommend The Flooring Gallery to others and will purchase from the again.
Carpet installers did an excellent job!
From walking in the door at The Flooring Gallery to watching the guys sweep up before they left my house, my experience was first rate.
This is my second purchase from The Flooring Gallery and I will come back again.
The salesperson was wonderful - professional and knowledgeable. Explained the whole process to us. Thank you!
Very pleased with sales and installation.
The sales and installation teams were outstanding!
The installer went above and beyond to install our floors. He had some obstacles and found cost saving solutions. Prompt.
Very hard workers and polite. Perfect job.
Awesome experience all around.
Very satisfied! Thanks
The installers did an "excellent job". They took pride in their work which is hard to find these days. They made sure everything was perfect. I will purchase from them again.
The salesperson was more knowledgeable than any salesperson at any carpet store. The installers also worked quickly and efficiently. Left no mess. Awesome. I would purchase from them again.
The installers were amazing and they made my house look amazing. I will buy from The Flooring Gallery again.
The installer called several times because he was running late but he was excellent. I will purchase from The Flooring Gallery again.
Very pleasant installers, took pride in their work. Very professional and friendly.
Thank you for making me look good to my clients.
My husband and I recently had your company install hardwood floors in our home. [We] could never express our satisfaction with the members of your staff. Kay Fleming was the sales representative who assisted me with choosing my hardwood floors. She was extremely knowledgeable about the different types and brands of flooring and provided options within our budget. When a date was set for installation, she provided me with information about removing fixtures and other very helpful hints. I can't give Kay enough complements. She is remarkable. Your installers (Jason Booth) arrived at the designated time and were very courteous, polite and hard working. They completed a job in two days that was supposed to take three. And my floors look beautiful! In the many years I have purchased windows, homes, appliances and carpeting, my experience with your company has been the best. From the moment I walked into your showroom looking for a salesperson until the installers walked out my door after finishing the floors, the experience was positive.
I have been absolutely delighted with the service that I received from Ms. Fleming. I contacted her regarding a purchase of new carpeting for part of my home that I had built approximately 10 years earlier. I could not locate any of my paperwork from the builder to match up the carpeting. Not only did Kay locate the paperwork, but she called me back within 15 minutes of my initial call. She had all of the measurements, color, style, etc so I did not have to worry if the new carpet would match the rest of the carpeting in my home. Ms. Fleming's positive attitude and willingness to help me, made the decision to purchase with your company an absolute "no-brainer." The installation crew arrived on time, did their job extremely well and left me with a product that I am absolutely thrilled with!
I've been bringing my clients to The Flooring Gallery for 5 years. It is such a blessing to me to know my clients will be taken great care of, they'll have awesome selections, and they'll be able to stay within their budget. They have always handled every situation with grace and have great ideas and I could go on and on! But really, just go and see for yourself!!
Sanctuary Homes is a Home Builder serving Louisville and the surrounding areas for 12 years and has been using The Flooring Gallery for several years and we are always very satisfied with the attention and care that we received. We have only had a few problems but they have been corrected quickly and efficiently thru the Customer Service Department. Sanctuary Homes would recommend anyone and any company to use The Flooring Gallery for all their tile and flooring needs.
We recently made the decision to update the flooring across our finished basement. At the recommendation of our builder, Steve Hartung with Java Construction LLC., we were introduced to The Flooring Gallery. From the planning phase on choosing the right combination of new Armstrong Alterna vinyl tile and complementing textured carpeting for the great room, bedroom and home office, to the first class installation, the team at the Flooring Gallery made sure we were satisfied customers every step of the way. For competitive pricing and a wide selection of all types of floor coverings, I would highly recommend you see The Flooring Gallery team. You can be sure that the next time I need to update my floor coverings, that is where I am headed.
My personal experience working with The Flooring Gallery: First and foremost, I have 100% confidence that our customer will be taken care of with the utmost respect and professionalism. In our line of business, we have multiple people to comply with at the same time, and at the end of the day, the customer has to happy and satisfied. The Flooring Gallery is one of our top national performers.
The Flooring Gallery was my
contact with a recent remodel project that involved not only a kitchen redo
but a master bathroom too! We were very pleased with all the flooring choices that were made,Thanks Flooring Gallery!
Need help choosing the right flooring? Have a question about any of our products or services? Just fill out the form below to get in touch with us and we'll be happy to assist you.
The Flooring Gallery, your Local Experts in floor covering with over 20 years experience in the Kentucky and Indiana Region. The Flooring Gallery is a full service residential and commerical flooring center featuring every type of floor available today. The Flooring Gallery features top brand carpet and flooring with the quality and local service you expect. Visit one of our showrooms today for an endless selection.
© 2016 The Flooring Store. All Rights Reserved.
Flooring Website Design.